Shipping policy

Shipping Policy

At LumenGoo, we are dedicated to providing a seamless delivery experience. Our goal is to ensure your order reaches you efficiently and securely, regardless of your location.

1. Global Delivery Destinations

We currently provide international shipping to the following regions: Europe | United Kingdom | United States & Canada | Australia & New Zealand

2. Estimated Shipping Times

Our estimated delivery windows are as follows: UK & Europe: 7–12 business days USA & Canada: 7–15 business days Australia & New Zealand: 7–15 business days

3. Order Processing

All orders undergo a processing period of 1–3 business days prior to dispatch. Please note that processing times are independent of the shipping transit times mentioned above.

4. Shipping Costs

To ensure a transparent shopping experience, we provide complimentary (FREE) shipping on all orders worldwide. No hidden fees or additional handling charges at checkout.

5. Real-Time Tracking

Upon dispatch, a confirmation email containing a tracking number will be sent to your registered email address. This allows you to monitor your package's journey in real time.

6. Potential Service Disruptions

While we strive to meet all delivery estimates, delays may occasionally occur due to peak seasonal demand, international customs clearance, or postal carrier service disruptions.

7. Delivery Accuracy

Customers are responsible for providing the correct shipping address at the time of purchase. LumenGoo cannot be held liable for unsuccessful deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Shipments

Your satisfaction is our priority. If your order is lost in transit or arrives in a damaged condition, please contact our support team immediately at:📩 support@lumengoo.com

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