Refund policy

At LumenGoo, customer satisfaction is our primary commitment. If you are not entirely satisfied with your purchase, we are here to provide a structured and transparent resolution.

1. Eligibility for Returns

You have 30 calendar days from the date of delivery to request a return. To qualify for a return, the following conditions must be met: Condition 1: The item must be unused, unaltered, and in the same condition as received. Condition 2: The item must be returned in its original, undamaged packaging.

2. Non-Returnable Items

We cannot accept returns for: Used Items: Products that show signs of use, wear, or damage caused by the customer. Unauthorized Returns: Shipments returned without prior written authorization from our support team.

3. The Return Process

To initiate a return, please contact our support department at: 📩 support@lumengoo.com

Please include your order number and the reason for the return. Important: Items sent back to us without first requesting a formal return will not be accepted.

4. Inspection and Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approval: Your refund will be processed automatically to your original payment method. Timeframe: Refunds typically appear in your account within 5–10 business days, depending on your bank.

5. Return Shipping Costs

Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable unless the product is confirmed to be defective or incorrect upon arrival.

6. Damaged or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.

7. Order Cancellations

Cancellations are only permitted within 12 hours of the initial purchase. After this period, the order is likely already in the processing phase and can no longer be canceled.

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LumenGoo Bring cinema anywhere.