Privacy policy

At LumenGoo, your privacy is a priority. We are committed to protecting your personal information and providing a safe, transparent, and secure shopping experience. By using our Services, you acknowledge the collection and use of your information as described below.

1. Information We Collect

We collect information that identifies or can be linked to you to provide a curated shopping experience. Contact Details: Name, billing/shipping address, phone number, and email. Financial Information: Payment card details, transaction history, and payment confirmations processed through secure providers. Account & Usage: Usernames, passwords, device IP addresses, browser types, and how you navigate our store.

2. How We Collect Data

We gather information directly from you when you create an account or make a purchase. We also collect data automatically via cookies and similar technologies through our hosting platform, Shopify, and from trusted service providers who assist in fulfillment and analytics.

3. Use of Personal Information

Your data is used to fulfill our contract with you and improve your experience. Order Fulfillment: To process payments, arrange shipping, and facilitate returns or exchanges. Communication: To provide customer support and notify you of important account updates. Marketing: To send promotional offers and personalized advertisements based on your interests. Security: To detect and prevent fraudulent, illegal, or malicious activity.

4. Disclosure to Third Parties

We do not sell your personal data. We only disclose information to third parties for legitimate business purposes: Service Providers: Including Shopify, payment processors, and shipping carriers. Marketing Partners: To show you relevant products based on your activity across different websites. Legal Compliance: When required by law to protect our rights, your safety, or to comply with judicial proceedings.

5. Relationship with Shopify

Our store is hosted by Shopify. They process your personal information to provide and improve the Services. Your data may be transmitted and stored in different countries, including outside your region of residence. For more details, please consult Shopify’s Consumer Privacy Policy.

6. Data Security and Retention

While we implement rigorous security measures, no system is impenetrable. We retain your information only as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

7. Your Rights and Choices

Depending on your location (such as the UK or EEA), you may have the right to access, delete, correct, or port your data. You may also opt-out of targeted advertising or withdraw your consent for data processing at any time. We will not discriminate against any customer for exercising these rights.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect information from individuals under the age of majority. If you believe a child has provided us with data, please contact us for immediate deletion.

9. Contact Information

If you have questions about this policy or wish to exercise your data rights, please contact us at: 📩 support@lumengoo.com

------------------------------------------------------------------------

LumenGoo Bring cinema anywhere.